Careers

We are seeking a reliable Customer Service Representative to join our team. As the customer service representative, you will be the first point of contact for our customers, both in-person and over the phone. The ideal candidate will possess excellent communication skills, attention to detail, and the ability to multitask effectively in a fast-paced environment.

Key Responsibilities:

• Greet and direct all walk-in customers to the appropriate area and provide assistance as needed. Answer all incoming phone calls in a professional and courteous manner, directing calls to the appropriate departments or individuals.
• Handle orders for the propane and bobtail departments, ensuring accurate entry and timely processing.
• Communicate with drivers to schedule appointments and deliveries, maintaining an organized schedule for efficient operations.
• Relay customer issues and concerns to drivers promptly, ensuring timely resolution and customer satisfaction.
• Assist with filing statements at the end of each month, maintaining organized records for easy retrieval.
• Collect payments from customers, accurately recording transactions and issuing receipts as needed.
• Fill out incoming work orders for the service department, ensuring all necessary information is documented accurately.
• Assist with credit checks and tank request forms for management, facilitating the necessary paperwork for customer accounts.
• Process all paperwork for tanks, ensuring compliance with company policies and procedures.
• Provide dispatch tickets to each driver and department managers, ensuring clear communication and coordination of tasks.

What We Offer:

• Competitive hourly wage.
• Flexible scheduling.
• Opportunities for career advancement.
• A supportive and inclusive work environment.
• Health benefits, including medical, dental, and vision.
• Paid sick time.
• Paid vacation time.
• Paid holidays.

Work Environment:

• Primarily a desk-based role with periods of intense focus and multitasking.
• Requires regular interaction with office staff, management, and external parties.
• Ability to adapt to changing priorities and tasks throughout the day.

Qualifications:

• High school diploma or equivalent preferred.
• Strong customer service skills and a friendly demeanor.
• Basic math skills and ability to handle transactions accurately.
• Excellent communication and interpersonal skills.
• Ability to work flexible hours, including evenings, weekends, and holidays.
• Dependability and punctuality.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint).

Please email your completed application to: Hr@shopngoinc.com

We are seeking a reliable and customer-focused Cashier to join our team. As a Cashier, you will be the face of our store, providing prompt and courteous service to all customers. You will handle transactions, maintain the cleanliness of the store, and ensure shelves are stocked with merchandise.

Key Responsibilities:

• Greet customers warmly and assist with their purchases.
• Operate cash registers, process payments, and handle cash, credit, and debit transactions
• Maintain a clean and organized checkout area.
• Answer customer inquiries and provide information on products and services.
• Stock shelves, coolers, and displays with merchandise.
• Monitor inventory levels and notify management of low stock or product shortages.
• Assist in maintaining store cleanliness, including restrooms and common areas.
• Follow all safety and security procedures to ensure a safe working environment.
• Assist with opening and closing procedures, as needed.

What We Offer:

• Competitive hourly wage.
• Flexible scheduling.
• Opportunities for career advancement.
• A supportive and inclusive work environment.
• Health benefits, including medical, dental, and vision.
• Paid sick time.
• Paid vacation time.
• Paid holidays.

Work Environment:

• Fast-paced environment with a steady flow of customers.
• Adherence to safety protocols is mandatory due to the handling of fuel and potential security risks.

Qualifications:

• High school diploma or equivalent preferred.
• Previous cashier or retail experience is a plus, but not required.
• Strong customer service skills and a friendly demeanor.
• Basic math skills and ability to handle transactions accurately.
• Ability to stand for extended periods and lift up to 25 pounds.
• Excellent communication and interpersonal skills.
• Ability to work flexible hours, including evenings, weekends, and holidays.
• Dependability and punctuality.

Please email your completed application to: Hr@shopngoinc.com

The Warehouse Clerk is responsible for maintaining an organized warehouse, ensuring the accuracy of inventory, and supporting efficient warehouse operations. This role includes receiving and processing incoming stock, picking, and filling orders, and managing inventory levels to support the company’s fuel distribution operations.

Key Responsibilities:

Receiving and Processing Stock:

• Unload, inspect, and verify incoming shipments and accurately enter inventory data into the system.
• Label and store items in designated locations.
• Report any discrepancies or damages to the Warehouse Manager.

Order Fulfillment:

• Pick and prepare orders for dispatch. Ensure orders are accurately filled and properly packaged.
• Coordinate with the shipping team for timely delivery.

Inventory Management:

• Conduct regular inventory counts and audits.
• Maintain accurate inventory records and monitor stock levels and report shortages or overages.
• Assist in organizing and maintaining the warehouse layout.

Warehouse Maintenance:

• Keep the warehouse clean, organized, and safe.
• Ensure compliance with safety regulations and procedures.
• Operate warehouse equipment such as forklifts and pallet jacks safely.

Support and Communication:

• Assist in resolving any issues or discrepancies related to inventory or orders.
• Communicate effectively with team members, supervisors, and other departments.
• Provide support during peak operational periods or special projects.

What We Offer:

• Competitive hourly wage.
• Flexible scheduling.
• Opportunities for career advancement.
• A supportive and inclusive work environment.
• Health benefits, including medical, dental, and vision.
• Paid sick time.
• Paid vacation time.
• Paid holidays.

Work Environment:

• Physically demanding environment with regular lifting and moving of heavy items.
• Exposure to varying temperatures, depending on the season.
• Standard warehouse environment with possible exposure to noise and dust.

Qualifications:

• High school diploma or equivalent preferred.
• Previous warehouse experience is a plus, but not required
• Strong customer service skills and a friendly demeanor.
• Basic math skills and ability to handle transactions accurately.
• Ability to stand for extended periods and lift up to 25 pounds.
• Excellent communication and interpersonal skills.
• Ability to work flexible hours, including evenings, weekends, and holidays.
• Dependability and punctuality.

Please email your completed application to: Hr@shopngoinc.com

The Transport Fuel Truck Driver is a seasoned driver responsible for delivering fuel to customer destinations while providing exceptional customer service. This role ensures that all equipment is properly maintained, and maintains all records and reports required for DOT compliance.

Key Responsibilities:

• Operate company vehicles in accordance with Red Triangle regulations, and state and federal laws.
• Receive daily route from Dispatcher.
• Load truck according to established rack procedures.
• Drive truck to deliver products to customers following established procedures.
• Perform pre and post trip inspections, completing a Driver Vehicle Inspection Report (DVIR), and report any maintenance needs or mechanical problems to the Dispatcher.
• Lift and carry long hoses for dispensing product at customer locations.
• Collect signatures from customers.
• Resolve service complaints or refer unresolved issues to the Dispatcher.
• Maintain and clean the inside and outside of the truck.
• Complete customer billing and other paperwork as directed by the Dispatcher.
• Fill in for other drivers as needed.
• Detect and avoid dangerous situations.
• Report any off-site safety concerns to dispatch on a timely basis.
• Complete all required documentation to account for time worked, locations, and products delivered, and record tank reading information to verify delivery.
• Understand state and federal regulations concerning hours working and transporting hazardous materials and notify the Maintenance Department of potential violations.
• Work cooperatively with co-workers, dispatchers, and supervisors.
• Adhere to all safety rules and regulations. Stay informed and consistently review safety lifting policies and procedures.
• Work in constantly changing environments, demonstrating flexibility in job duties while maintaining proper safety procedures.
• Operate a semi-truck and/or truck and trailer according to applicable state and federal transportation laws.
• Transport loads safely and in a timely manner over required routes, obeying all traffic laws and observing all safety regulations.
• Maintain signed invoices and other required paperwork; deliver documentation to appropriate staff when the delivery route is complete.
• Facilitate routine service on trucks, including checking oil, water, fuel, coolant, and air, report maintenance malfunctions to the Maintenance Supervisor.
• Fuel heavy equipment and generators.
• Load and off-load fuel products.
• Perform other related duties as assigned.

What We Offer:

• Competitive hourly wage.
• Flexible scheduling.
• Opportunities for career advancement.
• A supportive and inclusive work environment.
• Health benefits, including medical, dental, and vision.
• Paid sick time.
• Paid vacation time.
• Paid holidays.

Work Environment:

• Frequently exposed to moving mechanical parts and fumes or airborne particles.
• Occasionally exposed to wet and/or humid conditions; extreme weather conditions from high heat to extreme cold; high, precarious places; toxic or caustic chemicals; outside weather conditions; and risk of electrical shock.
• Noise level in the work environment is usually moderate.

Qualifications:

 Education and Experience:

• High school diploma or GED; or one to three months related experience and/or training; or equivalent combination of education and experience.

Language and Comprehension Skills:

• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to write routine reports and correspondence.
• Ability to speak effectively before groups of customers or employees of the organization.
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
• Ability to deal with problems involving several concrete variables in standardized situations.

Physical Demands:

• Regularly required to use hands to, handle, or feel; reach with hands and arms; and talk or hear.
• Frequently required to stand, walk, sit, and stoop, kneel, crouch, or crawl for fluctuating periods of time which could turn into extended periods of time. Tasks may require repetitive and alternating movements.
• Occasionally required to climb or balance.
• Be physically fit to properly lift as much as 50 pounds regularly and up to 100 pounds when required during the course of your daily job.

Please email your completed application to: Hr@shopngoinc.com